Aria BARS Frequently Asked Questions

Technical Support

How do I contact Technical Support?

You can contact BARS technical support via:

• Phone: 1300 88 95 88
• Email: ipecscloud@tsa.com.au

Using BARS Portal

I would like to view a demo

To login using our Demo Account, go to the BARS Portal page at ipecscloud.tsa.com.au/Portal and login with the credentials:

• Username: demo
• Password: demo

I forgot my password

To reset your password:

• Go to the Aria BARS Portal page at ipecscloud.tsa.com.au/Portal
• Click the Forgotten Password? link
• Follow the prompts. We will send a link to reset your password to the email address provided.

I forgot my username

Your username is your email address.

If you do not know the email address used for your BARS login, please contact the BARS helpdesk on 1300 88 95 88.

How do I use the web portal?

Watch the BARS Tutorial Video:

           

How do I view my call traffic?

To view call records:

• Login to the Aria BARS Web Portal
• Go to the Call Records tab
• You can set the date range using the dropdown for the calls you wish to view
• Sort your calls by clicking the table headers, and filter using the table header filter icons
• You can export your call records to Microsoft Excel on this tab

How do I assign extensions and authority codes to a person?

To set names against extensions and authority codes:

• Login to the BARS Web Portal
• Go to the Manage Extensions or Manage Authority Codes tabs
• You can set an "Assigned to" name on these tabs

Alerts

How do I receive alerts?

Alerts are send via email once per day, and are based on yesterday's data.

To edit Alerts settings:

• Open the BARS Portal at ipecscloud.tsa.com.au/Portal
• Go to the Manage Alerts tab
• Edit the information on this page and click Save

What kind of alerts can I receive?

The following alerts can be configured in BARS:

• No calls recorded - Alert when no calls have been recorded in BARS
• All lines busy - Alert when all lines in my telephone system were in use (trunks full)
• High call time (per call) - Alert when an individual call is too long (set number of minutes)
• High call time (per day) - Alert when total call time in the day is too long (set number of minutes)
• High number of calls (per day) - Alert when too many calls made (set number of calls)
• Many calls to the same number - Alert when the same number is dialled too often (set number of calls)
• Calls to flagged numbers - Alert when calls are made to certain numbers (set phone numbers or extension numbers to monitor)
• Calls from flagged numbers - Alert when calls are received from certain numbers (set phone numbers or extension numbers to monitor)
• International calls - Alert when an international call is made
• Unanswered calls - Alert when an incoming call times out before being answered, or is rejected by the receiving extension
• Calls outside office hours - Alert when calls are made outside office hours (configure office open and close times)

To configure alerts:

• Open the BARS Portal at ipecscloud.tsa.com.au/Portal
• Go to the Manage Alerts tab
• Edit the settings under Send the following alerts and click Save

How do I change who receives alerts?

When alerts are configured, you can set a list of email addresses to receive alerts. You can edit this at any time.

To change the email address to send reports to, or to add more recipients:

• Open the BARS Portal at ipecscloud.tsa.com.au/Portal
• Go to the Manage Alerts tab
• Edit the Alerts Recipients information and click Save

Reports

How do I receive reports?

Reports are sent via email at the end of the month.

What kind of reports can I receive?

The monthly BARS report email includes the following reports:

• Summary Info: Total counts for extensions, calls and trunks
• Graph: Monthly Summary - Inbound/Outbound Call Counts per day
• Graph: Percentage of Trunks in Use per day
• Graph: All lines busy
• Graphs: Top 10s. See the top 10 extensions by number of calls, call duration; and top call zones
• Graphs: Call counts by Call Type. See call counts based on the type of calls made
• Graphs: Call counts by Destination. See call counts by Australian state or other destination types
• Graph: Busiest hours
• Extension Listing: A list of all extensions with incoming and outgoing call counts for the month

How do I change who receives reports?

To change the email address to send reports to, or to add more recipients:

• Open the BARS Portal at ipecscloud.tsa.com.au/Portal
• Go to the Settings tab
• Edit the Report Email field and click Save

Data storage and use

How is data collected?

Call data is collected by iPECS Cloud which passes CDR (Call Detail Records) to BARS where it is stored in a database and can be viewed in the BARS Portal website.

What data is collected?

Call data is collected by iPECS Cloud. Call data records (CDR) are a single record for each call made.

Each record contains:

• Time of call
• Duration of call
• Phone Number(s) involved in call (Caller and Receiver phone numbers or Extension numbers)
• Route and Trunk used by the call

Where is data sent?

Call data is sent to the BARS databases. BARS databases are hosted in the Microsoft Azure Cloud. BARS databases are administrated by TSA Software Solutions.

How is data transferred? Is my data encrypted when being transferred?

Call data is transferred from iPECS Cloud to BARS databases hosted in the Microsoft Azure Cloud over HTTP Secure (HTTPS). Data transferred over HTTPS is encrypted.

Where is data stored?

BARS databases and websites are stored in the Microsoft Azure Cloud.

Is my data stored securely?

BARS databases and websites are stored in the Microsoft Azure Cloud. Microsoft Azure uses cutting-edge security practices. Azure security controls and capabilities include:

• 24 hour monitored physical security
• Centralized security monitoring and analysis systems
• Antivirus/Antimalware protection
• Intrusion detection and DDoS
• Zero standing privileges
• Network isolation
• Encrypted communications
• Private connection
• Data encryption

For more information about Microsoft Azure Security, refer to Microsoft Azure Trust Center information.

What happens if law enforcement or another third party asks for my data? What happens when a subpoena for my data is received?

Since data is stored in the Microsoft Azure Cloud, such requests for data are subject to the Microsoft Law Enforcement requests policy. For more information about Microsoft Azure policies, refer to Microsoft Azure Trust Center information.